Returning and Exchanging of Items

  • We are able to make exchanges and refunds on any goods that are deemed faulty from the manufacturer.
  • A Receipt MUST be shown to obtain a Refund OR a printout or your online order.
  • Refunds will ONLY be given on items that are in ORIGINAL CONDITION.
  • NO REFUNDS WILL BE GIVEN ON:
    • ITEMS MARKED WITH A #. THESE ITEMS ARE FIRM SALE
    • COVERED/ MARKED/ DAMAGED BOOKS
    • ITEMS TAKEN OUT OF SHRINK WRAPPING
    • ELECTRONIC RESOURCES WHERE THE CODES HAVE BEEN SCRATCHED OFF
  • During the Back to School Season refunds are available up to the 17th February 2019, or 14 days from date of purchase (whichever is the latter).
  • Ziggies acknowledge that there are usually a lot of subject changes in the first School term and customers want to return/ refund a text book and re-purchase.
  • In this circumstance, we can accept the return as long as the book has been unused and is in mint re-sellable condition AND it is up to the Store Managers discretion (ie this is because the item needs to be viewed to ensure it is in re-sellable condition).

 

Can I return or exchange digital resources?

  • Please order these items carefully, making sure you’ve selected the right resources for the right subjects.
  • Unfortunately, digital resources can’t be returned, refunded or exchanged – even if you haven’t used or activated them.